Customer Testimonials

I was very impressed with the service I received. Woke up to no heat. Called right at 8am was given an appointment time of between 10-12. They were there before 10:30. Kevin was very nice and did a great job. I think it is great that they also offer a veterans discount. Great job Pro-tech!


They did a great job.


Search no further – call Pro Tech. They hit all the marks in service and customer relations. Lance was professional and knowledgeable and worked efficiently. Kaeleigh deserves credit for being friendly, attentive, efficient and thorough.

As someone who has always worked in sales or customer service, I hold high expectations in regards to both. Thank you Kaeleigh and Lance with Pro Tech for exceeding my expectations.
– Cara


We called Pro-Tech on Super Bowl Sunday and they arrived in under an hour! They fixed our pilot on the water heater with ease and were very friendly and professional throughout the process. I would recommend Pro-tech to anyone that I know and we will be using them in the future!
– Spencer


I had an excellent experience with Pro-Tech Heating & Cooling. I have been a customer with the company for some time now and I just had them perform some heating and cooling work for me. In my opinion, they delivered five-star service and I was more than happy with the results that I got from them. I enjoyed working with the staff because I thought that they were very professional. They came in on time and did the job efficiently, so I think that I would recommend them to other people. They have done a consistently good job, so I hope they keep it up.
– Jean


Pro Tech was amazing from the initial phone call to the work completed.
– Greg


Great customer service! My furnace completely died in the dead of winter and they had me up and running with a new affordable energy efficient system in just a couple days.
– Anthony


They were great! Everyone involved in this process was wonderful and so helpful. I chose to pick Pro-Tech since they were a local company, other than all those big names on TV. I made the right choice. Thank you for all your help!
– Tricia


We woke up one morning to a home that was below 60 degrees. I had the daunting task of having to work from home all day in the freezing cold. We called Pro-Tech early that morning they were to our house before 10 am and gave us our options, didn’t make us feel pressured and did a great job of quickly getting us back to normal life! Couldn’t thank you guys enough and I would recommend your great company to anyone out there!
– Alice


Our company was contracted to build a school and we hired Pro-Tech Heating & Cooling to handle the mechanical part of the contract. Pro-Tech was recommended by a contractor friend who was very happy with their services. The work went smoothly and we found their workmen to be very friendly,knowledgeable and professional. They were responsive and we had no issues passing the state inspection with flying colors. We would use them again.
– Rasmussen Exteriors


Pro-Tech installed central air for us and also a new furnace. We appreciate their timeliness and expertise! Thank You!
– Sharon


I have been using Pro-Tech Heating & Cooling for about three years and the staff has been consistent in terms of being professional. Most recently, I hired them for a commercial level project. A line in the air conditioning unit was damaged at a residential location, and the staff was able to come by and fix the issue. I have used them several times for this kind of work. Overall, I would definitely recommend this company to other people because their work has been very efficient for me. I appreciate how prompt the staff has been in getting the situation resolved.


Our Pro-Tech serviceman was very helpful and was a true professional. He even suggested ways to extend the life of our heating system. A friend had suggested their service and we shall gladly share this contact.
– Gilles


At my last couple of jobs, we used Pro-Tech Heating and Cooling as contractors, which is how I found out about them. That was a major factor in deciding to use them for our home. We used them to replace our furnace, water heater and AC unit and everything turned out as well as we had hoped. We just replaced them so we haven’t needed to call them for servicing, but we will if any service needs come up. I think they were a good choice. We looked at other companies and Pro-Tech gave us the best price. They were easy to work with and the installers were all very helpful.
– Lisa


Appointment in a timely manner. Employees polite and knowledgable. No pressure from employees — much appreciated. Will definitely use their services again.
– Patricia


Brandon was very thorough. He was pleasant and gave us our options. Very confident in our furnace after he was done. Brandon was very knowledgeable and polite. When he was finished was confident in the job he did.
– Dave


We love Pro-Tech! They are definitely the only company that is going to do all the work at our house. All the workers are friendly, trustworthy, and honest. Highly recommend them to everyone!
– Kevin and Diane


I had a great experience with Pro-Tech Heating & Cooling. They were one of the closest companies to my home and the first to come to my calls. Andy, the owner, came out the same day to my call. I’ve hired them 3 times for repairs on my furnace and their work has been great each time. Their people are professional and friendly, and I have really nothing negative to say about them. Their pricing was fair was and they have always come out quickly to my calls. I would definitely use them again.
– Josh


I have used this company a few times now for service work and just recently for a full replacement. Prices are very fair, workmanship is great, they show up on time and leave the place looking good. Their service guys are professional and nice to deal with. We will keep using this company as they provide good quality work, tell us the truth, and give us a good value.
– Brian


I just want to say thank you for the almost 30 years that Pro-Tech Heating and Cooling has provided HVAC service to me at my home, my business and for several other members of my family. They have always provided the best service whenever called — days, nights or holidays. I would refer Pro-Tech to anyone for their HVAC needs.
– Robert


These guys are awesome! Squeezed in an install for us before the hottest week of the year, and boy is my family happy! Very professional, very polite, very fast. This is the kind of company you can partner with for many years!
– Matthias


So far so good! Had a furnace installed in December of 2016, came back a second time to finish chimney sweep, and a third to fix a bad water pump. My experiences with the technicians and Andy were pleasant. When the water pump went out,my basement got some water in it, Andy said if there were any problems as a result that he would get it taken care of. The kind of tenacity I want from someone responsible for something as important as a furnace.
– Jason


Pro-Tech made the entire process very easy from the estimate to the installation. They are very professional in their communications and make it clear what work will be performed and how you will be billed. I would highly recommend them to anyone looking to install a furnace!
– Tim


Pro-Tech Heating and Cooling did my parent’s furnace and water heater. They came out and assisted my mom when she called and provided great customer service. The prices are reasonable. That’s the only time we’ve used their service but we would absolutely use them again. The gentlemen who did the work were very polite and had patience with my parents who are a bit older. They walked my mom through everything and answered all her questions and I really appreciated that.
– Mildred


I work at an apartment complex and we use Pro-Tech Heating and Cooling for some of our service needs. Usually when we call them they are out the same day or next day for service, and then we have them inspect all the furnaces and hot water heaters for city inspection requirements. Their prices are in line with other vendors we use and they do a good job.
– Stephanie


Very quick response during busy season, quick and honest diagnosis and fix, good prices, would recommend to anyone!
– Kevin


Justin and Kevin were fast, friendly and professional. They put in a new heater and installed a new thermostat for us. Great service!!


My 98 year old Grandmother’s heater stopped working unexpectedly. Pro-tech had a tech out the same day to check on the problem. They determined that because of the age and unavailability of parts, the heater needed to be replaced. Justin and Kevin showed up the very next day and had the new heater installed within 8 hours. They were very courteous, professional, and respectful of my grandmother and her space. They took the time to do things safe and correctly, explaining the entire process along the way.

They installed a new heat run, an intake and exhaust, condensation pump and line, as well as upgrading out hot water heater exhaust and chimney liner, all in 8 hours. Very efficient, and they left everything cleaner than they found it. They even took time to show me all the work they did, where all the shutoffs were, how to change the filter, etc. I appreciate very much the great quality, fast turn around, and excellent customer service.


Pro-tech came out today and installed a new furnace and AC unit. They were all very friendly and professional. I was so pleased to see that they even updated the water heater exhaust and chimney liner. The condensation line used to run across the basement floor but they ripped it up, installed a pump, and now it runs along the ceiling. Everything was explained well and all my questions were answered when they were done. I will be recommending them to everyone and will call them for any HVAC needs. Thanks guys!


We recently started using Pro-Tech Heating and Cooling for our home and business. I could not be happier with the service we receive. Brandon is always prompt and willing to explain any issues or needs for our furnaces and cooling systems.


I was really impressed with the two furnace installers. They were here on time and answered all of our questions before, during and after the installation. We hardly knew they were here. I strongly recommend Pro-Tech Heating and Cooling to anyone needing furnace or air conditioning repair or installation.


Thank you Pro-Tech! Justin, Kevin and Trevor — you are awesome! I truly appreciate the care and the expertise with replacing my 60-year old plus furnace with my gorgeous new system. In addition to the installation and duct work throughout being impeccable you all had been so professional, timely and took on a big project and got it done without delay or hesitation. Furthermore, I did not have to miss a minute of work. I am fully confident in highly recommending this crew and Pro-Tech. VERY GOOD PEOPLE!


In September Scott and Justin replaced our 1980’s hot water heater. Kudos to these guys and Pro-Tech for professionalism and a job well done . We WILL use them over and over as they earn our loyalty even when neighbors were recommending other places. My furnace is next. // FYI Jake, Shane, Kevin, Trevor and Justin were here again to replace our beast of a 50’s furnace this week and we’re in the cozy warmth now. Thanks guys, and Pro-Tech! Great bunch of knowledgeable, professional people. As I stated above they’ve earned my continued business and that isn’t easy, Good Job!


5-Stars! If I could give them a higher rating I would. Top notch service. The best in the area.


By far the best company I have worked with! VERY professional. Will recommend Pro-Tech to friends and family. Awesome job guys!


Great job! Pro tech just came out and did a tune up on my furnace. Service tech was friendly and knowledgeable. Glad I have the piece of mind knowing my furnace is safe and functioning well! Price was reasonable.


Justin and Kevin did an awesome job. They were very professional when they came to my house and they did great work. I recommend them any time. Thanks guys!


Just wanted to touch base and say we were so impressed and thankful for the speedy service we received getting our hot water heater replaced the other day!!! I just want to say you have the most amazing employees! Thank you! We will be forever customers!!


I was very impressed with the service I received. Woke up to no heat. Called right at 8am was given an appointment time of between 10-12. They were there before 10:30. Kevin was very nice and did a great job. I think it is great that they also offer a veterans discount. Great job Pro-tech!


They told us what time they come and they were right on it. The guys were very friendly , knowledgeable and considerate of our comfort. They put in a furnace and Hot water heater with thermostat all in one day, and never took a break. There were three gentleman, I’m afraid I’m really bad at remembering names.

Wonderful service instruction on how things worked, when they had it up and running. I would highly recommend them to all my family and friends. They made a upsetting experience a lot easier. Thank you guys!


Fantastic service. From initial contact, to the salesman and then the service tech, I am extremely satisfied with the their work. Everything was thoroughly explained and the work was completed in a timely manner.
The tech even made double sure to clean up the areas he was working before he left. As a former service technician in another industry, he did all the things that I would do and are necessary to create happy lifetime customers.


Our A/C went out and we had no clue what was wrong. Pro-Tech contacted us after I submitted a request almost instantly. The secretary was incredibly kind and helped us schedule a service call around our planned wedding venue showing.

Kevin from Pro-Tech arrived the next day and was incredible. He not only fixed our A/C, but he walked us through preventative measures in how to avoid issues in the future. He answered all of our questions and seemed like he genuinely cared about helping us. He was personable, kind, and it was one of those experiences where Pro-Tech/Kevin will be our go-to moving forward. I cannot recommend their services enough. THANK YOU, KEVIN!


They were extremely professional, trustworthy, and efficient! I very much appreciated his work and how kind he was!


Where do I start. First class in every way. Office communication, got me scheduled on the hottest week of the year within a day. Kevin their tech (veteran I appreciate this!) personable, professional and knowledgeable, this is the go to place in West Michigan.

The major (and high priced) big hvac contractors watch out… there is a new player in town and they scored 100 out of a 100 with me!


Our serviceman is always professional and explains the status when done. The furnace and air has worked fabulously since the first time he came.


Love these guys! Met the owners in a Brewery up north and needed some work done so agreed to try them out. The techs coming to our house are the reasons we stay. They are awesome, friendly and do a great job! They do what they came to do and will give suggestions in a non pressuring way.  They are stuck with us as a customer!


Kevin came out and found a very unusual problem with our heating unit. He fixed it quickly at a reasonable price. Will always go through Pro-Tech for our HVAC needs.


Prompt, professional service. Kevin, the tech doing the work, explained everything thoroughly so I knew exactly what was going to be done. The job was completed exactly as explained and everything was clean and tidy. The bill matched the quote I received earlier. Now my boiler seems to be purring like a kitten! I’d definitely recommend pro-tech, especially if you have a boiler!


Didn’t like what the technician found… but at least I have a diagnosis. Always good to meet another Vet too! Would work with this company again.


I am completely satisfied with the service I received from Pro-tech today. Kevin was totally professional and extremely helpful. He answered all of my questions and was polite and totally appropriate. As a single lady there is a bit of anticipation when a strange person comes into my home. Kevin’s friendly manner and sincere eye contact put me at ease immediately. He even took a minute to make friends with my Cocker Spaniel. Kudos to Pro-Tech and your superior employee, Kevin.


I have been using Pro-Tech Heating & Cooling to service my system for quite a few years and have always been satisfied with their service. Today it was Kevin that did my annual furnace service & cleaning. He was friendly and very good in his explanation of everything that he did and about how our system is performing.


They were fast, efficient and quiet! Not to mention they were significantly under priced than the other two quotes we received. Kevin did a great job explaining everything and we would definitely recommend them!


Where do I start. First class in every way. Office communication, got me scheduled on the hottest week of the year within a day. Kevin their tech (veteran I appreciate this!) personable, professional and knowledgeable, this is the go to place in West Michigan. The major (and high priced) big hvac contractors watch out… there is a new player in town and they scored 100 out of a 100 with me!


Outstanding work, very professional.

Pro-Tech scheduled my visit the same week that I called, arrived on time, and took the time to walk me through everything.


Excellent Service. Quick fix and they took the time to explain to me what was going on with my air furnace plus gave me some tips on how to take care of it.


Pro tech has always been there. We’ve got an older furnace. No games and pushy sales. They just come out and clean it, inspect it and are very professional. Couldn’t be happier. Thank you


Kudos to Kevin and Brian for their neat and efficient installation of our new water heater. A big thanks to Pro-Tech Heating and Cooling fir their quick reaction to our emergency water heater problem. Kevin snd Brian are great members of the Pro-Tech team!


From the moment we scheduled our furnace tuneup, I could tell we were in good hands with Pro-Tech. From the office staff to the field tech, there was nothing but gracious professionalism. This was especially true for our field technician, Kevin!


Kevin was prompt, super friendly and explained the issue and the fix to me in detail and in terms I could understand!


I will always call Protech! Not only did they get me a service appointment for the same day that I called on, but the tech Brian was amazing! He fixed my problem in about five minutes and triple checked everything before he left to make sure my furnace was good to go. Thank you guys!
– Jane


I had a service tech come to my house he was very nice explained every little detail about my boiler system I also had other tech’s come out and tried to take advantage of me bye telling me I need a new boiler system not true Kevin was very explanatory just can’t say how thankful I am to Kevin and pro tech
– Amy


I love Pro-Tech. I trust them to have friendly, reliable technicians, solid service and equipment, and competitive price. They’ve installed central air, hot water heater, and humidifier for me. Job well done.
– David


Brian was a very respectful and informational gentleman. He was fast and proficient i would want him to do all work on my furnace if any other problems were ever to arise . Also Brian knew I had a dog possibly going into labor and how the heat working for this Halloween litter of shih szu babies. God bless him.
– Jill


I loved it
Pot- Tech Heating & Cooling. They sent Bryon come to check the Furnace in my house . Bryon checked out my Furnace and fixed it in the same day. He doubled checked all his work he made sure every part he put in was put in right & made sure every thing was working good before leaving. He was really good at explaining to me step by step on what he wasdoing & fixing on the Furnace. He was also very polite & nice. I do highly recommend Bryon who works for : Pro- Tech Heating & Cooling . I was very satisfied with his work.
Thank you your customer Sylvia Gonzales


From the moment Brian stepped through our door, I knew we were in good hands. He was funny, efficient and straightforward. Even though he didn’t fix our furnace, his expertise was invaluable!! Thank you


I have used Pro-Tech a couple times and they are all very professional and masters at their crafts. Extremely honest and professional. I look forward to using them in the future. Great website too where you can make payments!

For more heating and cooling testimonials from Pro-Tech Heating & Cooling, please contact us here or call us directly at 616.453.5000.