Customer Testimonials | Client Reviews

PT-imageWe called Pro-Tech on Super Bowl Sunday and they arrived in under an hour! They fixed our pilot on the water heater with ease and were very friendly and professional throughout the process. I would recommend Pro-tech to anyone that I know and we will be using them in the future!
– Spencer


I had an excellent experience with Pro-Tech Heating & Cooling. I have been a customer with the company for some time now and I just had them perform some heating and cooling work for me. In my opinion, they delivered five-star service and I was more than happy with the results that I got from them. I enjoyed working with the staff because I thought that they were very professional. They came in on time and did the job efficiently, so I think that I would recommend them to other people. They have done a consistently good job, so I hope they keep it up.
– Jean


Pro Tech was amazing from the initial phone call to the work completed.
– Greg


Great customer service! My furnace completely died in the dead of winter and they had me up and running with a new affordable energy efficient system in just a couple days.

– Anthony


They were great! Everyone involved in this process was wonderful and so helpful. I chose to pick Pro-Tech since they were a local company, other than all those big names on TV. I made the right choice. Thank you for all your help!
– Tricia


We woke up one morning to a home that was below 60 degrees. I had the daunting task of having to work from home all day in the freezing cold. We called Pro-Tech early that morning they were to our house before 10 am and gave us our options, didn’t make us feel pressured and did a great job of quickly getting us back to normal life! Couldn’t thank you guys enough and I would recommend your great company to anyone out there!

– Alice


Our company was contracted to build a school and we hired Pro-Tech Heating & Cooling to handle the mechanical part of the contract. Pro-Tech was recommended by a contractor friend who was very happy with their services. The work went smoothly and we found their workmen to be very friendly,knowledgeable and professional. They were responsive and we had no issues passing the state inspection with flying colors. We would use them again.
– Rasmussen Exteriors


Pro-Tech installed central air for us and also a new furnace. We appreciate their timeliness and expertise! Thank You!
– Sharon


I have been using Pro-Tech Heating & Cooling for about three years and the staff has been consistent in terms of being professional. Most recently, I hired them for a commercial level project. A line in the air conditioning unit was damaged at a residential location, and the staff was able to come by and fix the issue. I have used them several times for this kind of work. Overall, I would definitely recommend this company to other people because their work has been very efficient for me. I appreciate how prompt the staff has been in getting the situation resolved.



Our Pro-Tech serviceman was very helpful and was a true professional. He even suggested ways to extend the life of our heating system. A friend had suggested their service and we shall gladly share this contact.

– Gilles


At my last couple of jobs, we used Pro-Tech Heating and Cooling as contractors, which is how I found out about them. That was a major factor in deciding to use them for our home. We used them to replace our furnace, water heater and AC unit and everything turned out as well as we had hoped. We just replaced them so we haven’t needed to call them for servicing, but we will if any service needs come up. I think they were a good choice. We looked at other companies and Pro-Tech gave us the best price. They were easy to work with and the installers were all very helpful.
– Lisa


Appointment in a timely manner. Employees polite and knowledgable. No pressure from employees — much appreciated. Will definitely use their services again.
– Patricia


Brandon was very thorough. He was pleasant and gave us our options. Very confident in our furnace after he was done. Brandon was very knowledgeable and polite. When he was finished was confident in the job he did.
– Dave


We love Pro-Tech! They are definitely the only company that is going to do all the work at our house. All the workers are friendly, trustworthy, and honest. Highly recommend them to everyone!
– Kevin and Diane


I had a great experience with Pro-Tech Heating & Cooling. They were one of the closest companies to my home and the first to come to my calls. Andy, the owner, came out the same day to my call. I’ve hired them 3 times for repairs on my furnace and their work has been great each time. Their people are professional and friendly, and I have really nothing negative to say about them. Their pricing was fair was and they have always come out quickly to my calls. I would definitely use them again.
– Josh


I have used this company a few times now for service work and just recently for a full replacement. Prices are very fair, workmanship is great, they show up on time and leave the place looking good. Their service guys are professional and nice to deal with. We will keep using this company as they provide good quality work, tell us the truth, and give us a good value.
– Brian


I just want to say thank you for the almost 30 years that Pro-Tech Heating and Cooling has provided HVAC service to me at my home, my business and for several other members of my family. They have always provided the best service whenever called — days, nights or holidays. I would refer Pro-Tech to anyone for their HVAC needs.
– Robert


These guys are awesome! Squeezed in an install for us before the hottest week of the year, and boy is my family happy! Very professional, very polite, very fast. This is the kind of company you can partner with for many years!
– Matthias


So far so good! Had a furnace installed in December of 2016, came back a second time to finish chimney sweep, and a third to fix a bad water pump. My experiences with the technicians and Andy were pleasant. When the water pump went out,my basement got some water in it, Andy said if there were any problems as a result that he would get it taken care of. The kind of tenacity I want from someone responsible for something as important as a furnace.
– Jason


Pro-Tech made the entire process very easy from the estimate to the installation. They are very professional in their communications and make it clear what work will be performed and how you will be billed. I would highly recommend them to anyone looking to install a furnace!
– Tim


Pro-Tech Heating and Cooling did my parent’s furnace and water heater. They came out and assisted my mom when she called and provided great customer service. The prices are reasonable. That’s the only time we’ve used their service but we would absolutely use them again. The gentlemen who did the work were very polite and had patience with my parents who are a bit older. They walked my mom through everything and answered all her questions and I really appreciated that.
– Mildred


I work at an apartment complex and we use Pro-Tech Heating and Cooling for some of our service needs. Usually when we call them they are out the same day or next day for service, and then we have them inspect all the furnaces and hot water heaters for city inspection requirements. Their prices are in line with other vendors we use and they do a good job.
– Stephanie


For more heating and cooling testimonials from Pro-Tech Heating & Cooling, please contact us here or call us directly at 616.453.5000.


4065 Remembrance Rd NW
Grand Rapids, MI 49534

Mon – Fri: 8 am – 5 pm

ProTech Heating & Cooling, LLC, Heating & Air Conditioning, Grand Rapids, MI
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