COVID-19 Information

We Are Committed To Your Health & Safety

 

Pro-Tech Heating & Cooling has been serving the Grand Rapids area since 2003 as a family owned and operated company. We strive in treating our customers and team members like family. As the world continues to deal with COVID-19, we want you to know that our top priority is the health and safety of our customers and team members.

 

We understand you may be concerned about having our technicians at your home, so we want you to know the steps we are taking to make your visit as safe and comfortable as possible.

 

When You Schedule Service

 

To guard against the chance of spreading any illness, our friendly customer service team members will ask you some simple questions to discern if you have had any flulike symptoms recently, running a fever or not feeling well. These questions are simple and are only meant to prevent possible spread of illness with our team and any of our customers who we may interact with in the upcoming weeks.

 

Before Our Team Comes By

 

We are actively monitoring all of our team members for any abnormal symptoms and are taking all precautionary measures. We will never knowingly have a technician come to your home unless they are feeling 100% healthy.

 

At Your Home

 

Our professional technicians will come equipped with gloves, facemasks and shoe covers to minimize the risk of any infection spreading. Our technicians are instructed to keep a reasonable distance from customers while in the home. In addition, we will do all we can to minimize our exposure with you, in your living space, and ultimately eliminate all personal contact. In many cases, we can perform our work without any person-to-person communication. Don’t worry — we’re not being anti-social! We just want to keep our distance and do our best to keep our customers & team members safe & healthy.

 

Indoor Air Quality Recommendations

 

COVID-19 can be exchanged by airborne particles. Here are some great tips in keeping the air in your home safe and clean:

 

• Replace your air filter every 2 weeks
• If using a standard poly air filter, consider an upgrade to a pleated filter
• Use a whole home indoor air purifier with UVC light or a Reme Halo ionizer proven to kill
airborne viruses, bacteria and mold while reducing dust, odors and smoke
• Keep the humidity in your home around 35%
• Have your air ducts cleaned and sanitized

 

Additional Resources…

 

Please learn more by visiting the Centers for Disease Control and Prevention website for up-to-date information, guidance and prevention methods related to COVID-19.

 

Thank you for your continued confidence and trust in our services and in allowing us to keep your family safe and comfortable. Please feel free to contact us if we can be of any assistance — as we are here to serve you!

 

Sincerely,

 

Andy & Lisa Purvins
Pro-Tech Heating & Cooling
(616) 453-5000

616.453.5000

4065 Remembrance Rd NW
Grand Rapids, MI 49534

Mon – Fri: 8 am – 5 pm

ProTech Heating & Cooling, LLC, Heating & Air Conditioning, Grand Rapids, MI
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