Customer Testimonials | Client Reviews

PT-imageWe called Pro-Tech on Super Bowl Sunday and they arrived in under an hour! They fixed our pilot on the water heater with ease and were very friendly and professional throughout the process. I would recommend Pro-tech to anyone that I know and we will be using them in the future!
– Spencer

I had an excellent experience with Pro-Tech Heating & Cooling. I have been a customer with the company for some time now and I just had them perform some heating and cooling work for me. In my opinion, they delivered five-star service and I was more than happy with the results that I got from them. I enjoyed working with the staff because I thought that they were very professional. They came in on time and did the job efficiently, so I think that I would recommend them to other people. They have done a consistently good job, so I hope they keep it up.
– Jean

Pro Tech was amazing from the initial phone call to the work completed.
– Greg

Great customer service! My furnace completely died in the dead of winter and they had me up and running with a new affordable energy efficient system in just a couple days.
– Anthony

They were great! Everyone involved in this process was wonderful and so helpful. I chose to pick Pro-Tech since they were a local company, other than all those big names on TV. I made the right choice. Thank you for all your help!
– Tricia

We woke up one morning to a home that was below 60 degrees. I had the daunting task of having to work from home all day in the freezing cold. We called Pro-Tech early that morning they were to our house before 10 am and gave us our options, didn’t make us feel pressured and did a great job of quickly getting us back to normal life! Couldn’t thank you guys enough and I would recommend your great company to anyone out there!
– Alice

Our company was contracted to build a school and we hired Pro-Tech Heating & Cooling to handle the mechanical part of the contract. Pro-Tech was recommended by a contractor friend who was very happy with their services. The work went smoothly and we found their workmen to be very friendly,knowledgeable and professional. They were responsive and we had no issues passing the state inspection with flying colors. We would use them again.
– Rasmussen Exteriors

Pro-Tech installed central air for us and also a new furnace. We appreciate their timeliness and expertise! Thank You!
– Sharon

I have been using Pro-Tech Heating & Cooling for about three years and the staff has been consistent in terms of being professional. Most recently, I hired them for a commercial level project. A line in the air conditioning unit was damaged at a residential location, and the staff was able to come by and fix the issue. I have used them several times for this kind of work. Overall, I would definitely recommend this company to other people because their work has been very efficient for me. I appreciate how prompt the staff has been in getting the situation resolved.

Our Pro-Tech serviceman was very helpful and was a true professional. He even suggested ways to extend the life of our heating system. A friend had suggested their service and we shall gladly share this contact.
– Gilles

At my last couple of jobs, we used Pro-Tech Heating and Cooling as contractors, which is how I found out about them. That was a major factor in deciding to use them for our home. We used them to replace our furnace, water heater and AC unit and everything turned out as well as we had hoped. We just replaced them so we haven’t needed to call them for servicing, but we will if any service needs come up. I think they were a good choice. We looked at other companies and Pro-Tech gave us the best price. They were easy to work with and the installers were all very helpful.
– Lisa

Appointment in a timely manner. Employees polite and knowledgable. No pressure from employees — much appreciated. Will definitely use their services again.
– Patricia

Brandon was very thorough. He was pleasant and gave us our options. Very confident in our furnace after he was done. Brandon was very knowledgeable and polite. When he was finished was confident in the job he did.
– Dave

We love Pro-Tech! They are definitely the only company that is going to do all the work at our house. All the workers are friendly, trustworthy, and honest. Highly recommend them to everyone!
– Kevin and Diane

I had a great experience with Pro-Tech Heating & Cooling. They were one of the closest companies to my home and the first to come to my calls. Andy, the owner, came out the same day to my call. I’ve hired them 3 times for repairs on my furnace and their work has been great each time. Their people are professional and friendly, and I have really nothing negative to say about them. Their pricing was fair was and they have always come out quickly to my calls. I would definitely use them again.
– Josh

I have used this company a few times now for service work and just recently for a full replacement. Prices are very fair, workmanship is great, they show up on time and leave the place looking good. Their service guys are professional and nice to deal with. We will keep using this company as they provide good quality work, tell us the truth, and give us a good value.
– Brian

I just want to say thank you for the almost 30 years that Pro-Tech Heating and Cooling has provided HVAC service to me at my home, my business and for several other members of my family. They have always provided the best service whenever called — days, nights or holidays. I would refer Pro-Tech to anyone for their HVAC needs.
– Robert

These guys are awesome! Squeezed in an install for us before the hottest week of the year, and boy is my family happy! Very professional, very polite, very fast. This is the kind of company you can partner with for many years!
– Matthias

So far so good! Had a furnace installed in December of 2016, came back a second time to finish chimney sweep, and a third to fix a bad water pump. My experiences with the technicians and Andy were pleasant. When the water pump went out,my basement got some water in it, Andy said if there were any problems as a result that he would get it taken care of. The kind of tenacity I want from someone responsible for something as important as a furnace.
– Jason

Pro-Tech made the entire process very easy from the estimate to the installation. They are very professional in their communications and make it clear what work will be performed and how you will be billed. I would highly recommend them to anyone looking to install a furnace!
– Tim

Pro-Tech Heating and Cooling did my parent’s furnace and water heater. They came out and assisted my mom when she called and provided great customer service. The prices are reasonable. That’s the only time we’ve used their service but we would absolutely use them again. The gentlemen who did the work were very polite and had patience with my parents who are a bit older. They walked my mom through everything and answered all her questions and I really appreciated that.
– Mildred

I work at an apartment complex and we use Pro-Tech Heating and Cooling for some of our service needs. Usually when we call them they are out the same day or next day for service, and then we have them inspect all the furnaces and hot water heaters for city inspection requirements. Their prices are in line with other vendors we use and they do a good job.
– Stephanie

Very quick response during busy season, quick and honest diagnosis and fix, good prices, would recommend to anyone!
– Kevin

Justin and Kevin were fast, friendly and professional. They put in a new heater and installed a new thermostat for us. Great service!!

My 98 year old Grandmother’s heater stopped working unexpectedly. Pro-tech had a tech out the same day to check on the problem. They determined that because of the age and unavailability of parts, the heater needed to be replaced. Justin and Kevin showed up the very next day and had the new heater installed within 8 hours. They were very courteous, professional, and respectful of my grandmother and her space. They took the time to do things safe and correctly, explaining the entire process along the way.

They installed a new heat run, an intake and exhaust, condensation pump and line, as well as upgrading out hot water heater exhaust and chimney liner, all in 8 hours. Very efficient, and they left everything cleaner than they found it. They even took time to show me all the work they did, where all the shutoffs were, how to change the filter, etc. I appreciate very much the great quality, fast turn around, and excellent customer service.

Pro-tech came out today and installed a new furnace and AC unit. They were all very friendly and professional. I was so pleased to see that they even updated the water heater exhaust and chimney liner. The condensation line used to run across the basement floor but they ripped it up, installed a pump, and now it runs along the ceiling. Everything was explained well and all my questions were answered when they were done. I will be recommending them to everyone and will call them for any HVAC needs. Thanks guys!

We recently started using Pro-Tech Heating and Cooling for our home and business. I could not be happier with the service we receive. Brandon is always prompt and willing to explain any issues or needs for our furnaces and cooling systems.

I was really impressed with the two furnace installers. They were here on time and answered all of our questions before, during and after the installation. We hardly knew they were here. I strongly recommend Pro-Tech Heating and Cooling to anyone needing furnace or air conditioning repair or installation.

Thank you Pro-Tech! Justin, Kevin and Trevor — you are awesome! I truly appreciate the care and the expertise with replacing my 60-year old plus furnace with my gorgeous new system. In addition to the installation and duct work throughout being impeccable you all had been so professional, timely and took on a big project and got it done without delay or hesitation. Furthermore, I did not have to miss a minute of work. I am fully confident in highly recommending this crew and Pro-Tech. VERY GOOD PEOPLE!

In September Scott and Justin replaced our 1980’s hot water heater. Kudos to these guys and Pro-Tech for professionalism and a job well done . We WILL use them over and over as they earn our loyalty even when neighbors were recommending other places. My furnace is next. // FYI Jake, Shane, Kevin, Trevor and Justin were here again to replace our beast of a 50’s furnace this week and we’re in the cozy warmth now. Thanks guys, and Pro-Tech! Great bunch of knowledgeable, professional people. As I stated above they’ve earned my continued business and that isn’t easy, Good Job!

5-Stars! If I could give them a higher rating I would. Top notch service. The best in the area.

By far the best company I have worked with! VERY professional. Will recommend Pro-Tech to friends and family. Awesome job guys!

Great job! Pro tech just came out and did a tune up on my furnace. Service tech was friendly and knowledgeable. Glad I have the piece of mind knowing my furnace is safe and functioning well! Price was reasonable.

For more heating and cooling testimonials from Pro-Tech Heating & Cooling, please contact us here or call us directly at 616.453.5000.


4065 Remembrance Rd NW
Grand Rapids, MI 49534

Mon – Fri: 8 am – 5 pm

ProTech Heating & Cooling, LLC, Heating & Air Conditioning, Grand Rapids, MI
Proud Partner of